Shipping and Returns

Shipping

  • Charges are based on the total weight of packaged merchandise shipped to each address.
  • All shipping charges include handling, order processing, item selection, packaging and transportation of items.
  • Additional shipping charges may apply to some items due to large size or location.
  • Price estimates are shown in the cart and final cost per weight range is determined based on shipping address during checkout.

Return Policy

For Home

If you are not completely satisfied with your Vitamix machine, simply return it within 7 working days for a full refund. This cooling off period starts on the day after the day the products are received by you.

During this time, you must inform us that you wish to cancel your contract by email at service@vitamix.com , by telephone at 0800 5870 019 or by fax at +1 440 235 3726. We will reply with a Returns Authorisation Number to be included in your returns shipment.

Returns should be sent with the Return Authorisation Number to:

Vita-Mix Europe Ltd.
Unit 4
Briarwood Business Park
Walrow Industrial Estate
Commerce Way
Highbridge
TA9 4AG
United Kingdom

For Business

Before returning any product, please contact Jestic Foodservice Equipment Customer Service at 01892 831 960. Vitamix is not responsible for items returned without authorisation.

All cartons returned must be marked with a Returns Authorisation number from Vitamix. In order for merchandise to be returned, it should be in the original carton and unopened. Absolutely no returns will be accepted after 120 days of ship date.