Shipping and Returns

Shipping

  • Charges are based on the total weight of packaged merchandise shipped to each address.
  • All shipping charges include handling, order processing, item selection, packaging and transportation of items.
  • Additional shipping charges may apply to some items due to large size or location.
  • Price estimates are shown in the cart and final cost per weight range is determined based on shipping address during checkout.

Return Policy

For Home

We are so certain that you will see the value and benefits of using your Vitamix each day that we are happy to offer a risk-free, 30-day, in-home trial. If you are not completely satisfied and don't find Vitamix to meet your expectations, simply return it within 30 days for a full refund - we will even pay for return shipping. Vitamix stands behind its products and our commitment to your satisfaction is our top priority.

If you choose to return your Vitamix machine after the 30-day trial period, a restocking fee will apply and you will be responsible for shipping. To return a machine or other product purchased from Vitamix at any time, you will need a Return Authorisation (RA) number. To obtain this number, call 0800 5870 019 or by email at service@vitamix.com. We will reply with a Return Authorisation Number to be included in your returns shipment.

Credit for all returns will be refunded in the same manner as the original payment.

Return Fees: After 30 days, the customer is responsible for the cost of return shipping.

Product returns between:

  • 60 days - 90 days the restocking fee is 15% of the purchase price
  • 91 days - 6 months the restocking fee is 25% of the purchase price
  • 6 months - 1 year the restocking fee is 35% of the purchase price
  • No product returns are accepted after 1 year from the date of purchase.

Returns should be sent with the Return Authorisation Number to:

Vita-Mix Europe Ltd.
Unit 4
Briarwood Business Park
Walrow Industrial Estate
Commerce Way
Highbridge
TA9 4AG
United Kingdom

For Business

Before returning any product, please contact Jestic Foodservice Equipment Customer Service at 01892 831 960. Vitamix is not responsible for items returned without authorisation.

All cartons returned must be marked with a Returns Authorisation number from Vitamix. In order for merchandise to be returned, it should be in the original carton and unopened. Absolutely no returns will be accepted after 120 days of ship date.